Privacy Policy

1 Who We Are

Pro Shine LV is a family-owned, licensed and insured window and solar panel cleaning company serving the Las Vegas Valley, including Henderson, Summerlin, Anthem, Green Valley, Lake Las Vegas, and surrounding areas.

Business Name: Pro Shine LV
Website: www.proshinelv.com
Phone: (725) 304-6601
Email: proshinelv@gmail.com

2 Information We Collect

We collect information you voluntarily provide to us when you request a quote, contact us, or interact with our website. This may include:

• Your name
• Phone number
• Email address
• Home or property address
• Details about the services you're interested in
• Any additional notes or information you choose to share
• The name of anyone who referred you to us (if provided)

We may also automatically collect certain non-personal information when you visit our website, such as browser type, device type, pages visited, and general geographic location through standard analytics tools.

3 How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule and confirm service appointments
• Send you arrival windows, service updates, and follow-ups
• Process referral rewards when applicable
• Improve our services and customer experience
• Contact you about promotions or offers (only if you have opted in)

We will never use your information for purposes unrelated to your service relationship with Pro Shine LV without your explicit consent.

4 How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service providers: We use third-party tools such as EmailJS to deliver form submissions to our inbox. These providers are only given the information necessary to perform their function and are not permitted to use it for any other purpose.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5 Third-Party Services

Our website may use the following third-party services, each with their own privacy practices:

• EmailJS — used to deliver quote form submissions to our email inbox. EmailJS Privacy Policy
• Elfsight — used to display Google Reviews on our website. Elfsight Privacy Policy
• Google Fonts — used to load typefaces on our website. Google Privacy Policy
• Squarespace — our website is hosted on Squarespace, which may collect standard analytics and usage data. Squarespace Privacy Policy

6 Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

You can control the use of cookies through your browser settings. Disabling cookies may affect some functionality of our website. We do not use cookies to collect personally identifiable information without your knowledge.

7 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing services, maintaining business records, and complying with legal obligations.

If you would like us to delete your information from our records, please contact us at proshinelv@gmail.com and we will honor your request promptly.

8 Data Security

We take the security of your personal information seriously. We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

9 Your Rights

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct any inaccurate or incomplete information
• Deletion — request that we delete your personal information from our records
• Opt-out — opt out of receiving marketing communications from us at any time

To exercise any of these rights, please contact us at proshinelv@gmail.com or call us at (725) 304-6601.

10 Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.